<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[D365Ni]]></title><description><![CDATA[D365Ni]]></description><link>https://www.d365ni.co.uk/blog</link><generator>RSS for Node</generator><lastBuildDate>Fri, 17 Jul 2026 19:02:50 GMT</lastBuildDate><atom:link href="https://www.d365ni.co.uk/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[We need to talk about... Dynamics 365 Customer Service... Release Wave 1 for 2026]]></title><description><![CDATA[Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026, Dynamics 365 Customer Service is next. I will take a look at what's actually involved in this release for our Customer Service implementations. This wave is about giving the people managing and delivering that service better tools to do it: smarter quality control, safer AI deployment, more proactive insight into how customers are feeling, and forecasting that actually works.   Case Management Agent If...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-customer-service-release-wave-1-for-2026</link><guid isPermaLink="false">6a1357b365e6deef38295df3</guid><pubDate>Tue, 16 Jun 2026 10:53:23 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_167963b50f8447898f0423341c783f88~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Sales... Release Wave 1 for 2026]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 1 for 2026. If you've been following my blog, you'll know this is something of a tradition. Every time Microsoft drops a new Release Wave for Dynamics 365 Sales, I take a look at some of the key features we can expect to see. First up in the series is Dynamics 365 Sales and part of the release wave 1 for 2026 Microsoft has once again doubled down on AI, but unlike other release waves, this is...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-sales-release-wave-1-for-2026</link><guid isPermaLink="false">6a1018202b5c18841b959c48</guid><pubDate>Mon, 01 Jun 2026 04:30:24 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_105e22555fed474aa85a8d69671edcf1~mv2.png/v1/fit/w_1000,h_899,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave... How to stay ahead]]></title><description><![CDATA[If you’re like me, keeping up with the latest updates in Dynamics 365 can feel like a full-time job. Microsoft rolls out new features and improvements in what they call "release waves" which is a structured way to deliver enhancements twice a year. These waves bring new features and functionality to optimise your workflows, improve user experience, and unlock new capabilities. But how do you stay ahead and make the most of these updates? Understanding Dynamics Release Wave Insights Every six...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-how-to-stay-ahead</link><guid isPermaLink="false">69f073297475e016cb9374ef</guid><pubDate>Thu, 07 May 2026 16:06:11 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_2c27f67c72e24f70a68b8d4313be24b1~mv2.png/v1/fit/w_1000,h_768,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 for 2026... General Release Features]]></title><description><![CDATA[The latest release wave brings a fresh set of features designed to make the user experience smoother, smarter, and more connected. Before I launch into each product's specific update wanted to walk you through what’s new, what it means for users, and how they can make the most of these updates. What’s New in the Latest Dynamics 365 Release Features? Microsoft’s release waves are packed with improvements across the board, but this time, the focus is on enhancing usability, boosting AI...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-for-2026-general-release-features</link><guid isPermaLink="false">69d4df9774eeae096e509bc0</guid><pubDate>Mon, 13 Apr 2026 09:56:31 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_3871b8cb4c9c46b9aefd9b46d675ae62~mv2.png/v1/fit/w_685,h_368,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Customer Insight Journeys... Release Wave 2 for 2025]]></title><description><![CDATA[In my next blog post, I will launch a series on the changes we can expect in Release Wave 2 for 2025 . With Release Wave 2 for 2025, Customer Insights Journeys is getting a fresh round of AI-driven upgrades that will make marketers' lives easier, faster, and a lot more connected. Exciting New Features in Release Wave 2 With this release, Microsoft continues to bridge the gap between marketers and Copilot. This wave of releases provides a wide range of human-assisted AI components. These...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-customer-insight-journeys-release-wave-2-for-2025</link><guid isPermaLink="false">69b15197a547e1dd3d7f8769</guid><pubDate>Wed, 11 Mar 2026 11:52:51 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_8532d4eb46d349948cd882f1346e6638~mv2.png/v1/fit/w_1000,h_873,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Field Service... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Field Service introduces a whole series of new AI-driven enhancements and tools designed to help workers and engineers work better together. The upcoming Dynamics 365 Field Service 2025 Release Wave 2 is very much about easing the strain, smoothing out the friction between customer service and field engineers, and giving frontline...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-field-service-release-wave-2-for-2025</link><guid isPermaLink="false">6940357fcfc2ea52e73604a8</guid><pubDate>Fri, 27 Feb 2026 13:34:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_b3e8d6b306384ce0b14ffae8da09ec11~mv2.png/v1/fit/w_518,h_267,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Customer Service... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines the new features and functionality we can expect to see within Dynamics 365 Customer Service. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Customer Service introduces a whole series of new AI-driven enhancements and tools designed to help agents work smarter, resolve cases faster, and deliver more personalised customer experiences. Administrator...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-customer-service-release-wave-2-for-2025</link><guid isPermaLink="false">6926fa298fab50c3b6a332c8</guid><pubDate>Wed, 14 Jan 2026 15:47:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_0a171f858f88488d869d1a7baf570ec4~mv2.png/v1/fit/w_1000,h_587,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Sales... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Sales introduces a whole series of new AI-driven enhancements and tools designed to help sellers work smarter, close deals faster, and deliver more personalised customer experiences. Copilot and AI Innovation Users will soon be able to navigate their sales data with ease and by using natural language through the re-imagine Sales...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-sales-release-wave-2-for-2025</link><guid isPermaLink="false">6926e058e4b8554da14fbf35</guid><pubDate>Wed, 26 Nov 2025 12:58:53 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_ddb52039f7de47cd881aa92404f66ea8~mv2.png/v1/fit/w_1000,h_875,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Automate... Licensing]]></title><description><![CDATA[Next in my blog, I am going to cover a topic that has come up several times in recent conversations with clients.....Microsoft Licensing! particularly Power Platform licensing of tools like Power Apps, Power Automate and Power Pages. Demystifying Power Automate Licensing Power Automate is one of Microsoft’s most powerful tools for transforming data, automating processes, and digitising apps. It allows us to create custom applications quickly without the need for heavy coding expertise. But...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-automate-licensing</link><guid isPermaLink="false">68d37c990bf4ea1c491657e6</guid><pubDate>Fri, 24 Oct 2025 09:16:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_eb7cdd256880484e96e2b51894540904~mv2.png/v1/fit/w_1000,h_484,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Apps... Licensing]]></title><description><![CDATA[Next in my blog, I am going to cover a topic that has come up a number of times in recent conversations with clients.....Microsoft...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-apps-licensing</link><guid isPermaLink="false">68d2b305a30359f10dd390ea</guid><pubDate>Thu, 02 Oct 2025 11:58:35 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_3aef6da958644a09af0b50ad8822f6b8~mv2.png/v1/fit/w_303,h_598,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Copilot Studio... Publish to WhatsApp]]></title><description><![CDATA[Next in my blog is a post about a recent announcement with Copilot Studio.  For a while now we have been able to publish and use the...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-copilot-studio-publish-to-whatsapp</link><guid isPermaLink="false">68c3e776761c219f82339fe8</guid><pubDate>Fri, 12 Sep 2025 09:57:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_effbfcf555b941ecaf7291c886de8089~mv2.png/v1/fit/w_1000,h_518,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Sales... Sales Qualification Agents]]></title><description><![CDATA[Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025.  The Sales Qualification Agent...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-sales-sales-qualification-agents</link><guid isPermaLink="false">68b56f8291faa33e8d9ef5b9</guid><pubDate>Mon, 01 Sep 2025 15:40:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_a181f3bb9128413e82328836eeb3d1de~mv2.png/v1/fit/w_1000,h_778,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre... The Real Impact]]></title><description><![CDATA[In this current series on Dynamics 365 Contact Centre, we have explored everything from Contact Centre licensing, deployment methods, the...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-the-real-impact</link><guid isPermaLink="false">688767416ab2534c7b0aaf17</guid><pubDate>Mon, 28 Jul 2025 14:33:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_56706ad501cb45a3aaaf96a69eb0aa6d~mv2.png/v1/fit/w_1000,h_745,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Agent Experience]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-agent-experience</link><guid isPermaLink="false">683716779932f8646b4a9e89</guid><pubDate>Tue, 01 Jul 2025 14:09:23 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_56706ad501cb45a3aaaf96a69eb0aa6d~mv2.png/v1/fit/w_1000,h_745,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Configuration]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-configuration</link><guid isPermaLink="false">6812964698ce178d40c2c552</guid><pubDate>Mon, 19 May 2025 10:12:38 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_deabe99a0523418684d60fde4e7e2198~mv2.png/v1/fit/w_974,h_844,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Licensing ]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will be introducing all its features and...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-licensing</link><guid isPermaLink="false">6807573d50132b0be238cf2a</guid><pubDate>Fri, 25 Apr 2025 11:50:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_249171f5f4634be4bcdd1a4947838330~mv2.png/v1/fit/w_1000,h_656,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre]]></title><description><![CDATA[Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre</link><guid isPermaLink="false">67d9733c9d36c91195cc49e9</guid><pubDate>Wed, 16 Apr 2025 13:19:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_e96162a8ce604db9870a5cc22fe41b0b~mv2.png/v1/fit/w_1000,h_869,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Customer Insights Journeys]]></title><description><![CDATA[Next, in my blog series, I visit all of the new features and functionality that we can expect to see in Release Wave 1 of 2025 for...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-for-2025-dynamics-365-customer-insights-jour</link><guid isPermaLink="false">670e3fcb084fd95ccbd3e90e</guid><pubDate>Mon, 31 Mar 2025 08:56:38 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_8900e69b77684a069c83a403d24d1a82~mv2.png/v1/fit/w_780,h_440,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service]]></title><description><![CDATA[Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-2025-dynamics-365-field-service</link><guid isPermaLink="false">670e3f673dbcc14e56201279</guid><pubDate>Mon, 17 Mar 2025 12:57:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_4f66c6eb40bb46a8b688d2f96e63166c~mv2.png/v1/fit/w_720,h_416,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service]]></title><description><![CDATA[Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-2025-dynamics-365-customer-service</link><guid isPermaLink="false">670e40f4f001a481a007fe18</guid><pubDate>Thu, 27 Feb 2025 08:56:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_711350f804974ee9820e6045d84f1e24~mv2.png/v1/fit/w_768,h_718,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item></channel></rss>