<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[D365Ni]]></title><description><![CDATA[D365Ni]]></description><link>https://www.d365ni.co.uk/blog</link><generator>RSS for Node</generator><lastBuildDate>Wed, 04 Mar 2026 01:25:52 GMT</lastBuildDate><atom:link href="https://www.d365ni.co.uk/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[We need to talk about... Dynamics 365 Field Service... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Field Service introduces a whole series of new AI-driven enhancements and tools designed to help workers and engineers work better together. The upcoming Dynamics 365 Field Service 2025 Release Wave 2 is very much about easing the strain, smoothing out the friction between customer service and field engineers, and giving frontline...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-field-service-release-wave-2-for-2025</link><guid isPermaLink="false">6940357fcfc2ea52e73604a8</guid><pubDate>Fri, 27 Feb 2026 13:34:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_b3e8d6b306384ce0b14ffae8da09ec11~mv2.png/v1/fit/w_518,h_267,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Customer Service... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines the new features and functionality we can expect to see within Dynamics 365 Customer Service. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Customer Service introduces a whole series of new AI-driven enhancements and tools designed to help agents work smarter, resolve cases faster, and deliver more personalised customer experiences. Administrator...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-customer-service-release-wave-2-for-2025</link><guid isPermaLink="false">6926fa298fab50c3b6a332c8</guid><pubDate>Wed, 14 Jan 2026 15:47:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_0a171f858f88488d869d1a7baf570ec4~mv2.png/v1/fit/w_1000,h_587,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Sales... Release Wave 2 for 2025]]></title><description><![CDATA[Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Sales introduces a whole series of new AI-driven enhancements and tools designed to help sellers work smarter, close deals faster, and deliver more personalised customer experiences. Copilot and AI Innovation Users will soon be able to navigate their sales data with ease and by using natural language through the re-imagine Sales...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-sales-release-wave-2-for-2025</link><guid isPermaLink="false">6926e058e4b8554da14fbf35</guid><pubDate>Wed, 26 Nov 2025 12:58:53 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_ddb52039f7de47cd881aa92404f66ea8~mv2.png/v1/fit/w_1000,h_875,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Automate... Licensing]]></title><description><![CDATA[Next in my blog, I am going to cover a topic that has come up several times in recent conversations with clients.....Microsoft Licensing! particularly Power Platform licensing of tools like Power Apps, Power Automate and Power Pages. Demystifying Power Automate Licensing Power Automate is one of Microsoft’s most powerful tools for transforming data, automating processes, and digitising apps. It allows us to create custom applications quickly without the need for heavy coding expertise. But...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-automate-licensing</link><guid isPermaLink="false">68d37c990bf4ea1c491657e6</guid><pubDate>Fri, 24 Oct 2025 09:16:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_eb7cdd256880484e96e2b51894540904~mv2.png/v1/fit/w_1000,h_484,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Apps... Licensing]]></title><description><![CDATA[Next in my blog, I am going to cover a topic that has come up a number of times in recent conversations with clients.....Microsoft...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-apps-licensing</link><guid isPermaLink="false">68d2b305a30359f10dd390ea</guid><pubDate>Thu, 02 Oct 2025 11:58:35 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_3aef6da958644a09af0b50ad8822f6b8~mv2.png/v1/fit/w_303,h_598,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Copilot Studio... Publish to WhatsApp]]></title><description><![CDATA[Next in my blog is a post about a recent announcement with Copilot Studio.  For a while now we have been able to publish and use the...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-copilot-studio-publish-to-whatsapp</link><guid isPermaLink="false">68c3e776761c219f82339fe8</guid><pubDate>Fri, 12 Sep 2025 09:57:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_effbfcf555b941ecaf7291c886de8089~mv2.png/v1/fit/w_1000,h_518,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Sales... Sales Qualification Agents]]></title><description><![CDATA[Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025.  The Sales Qualification Agent...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-sales-sales-qualification-agents</link><guid isPermaLink="false">68b56f8291faa33e8d9ef5b9</guid><pubDate>Mon, 01 Sep 2025 15:40:43 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_a181f3bb9128413e82328836eeb3d1de~mv2.png/v1/fit/w_1000,h_778,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre... The Real Impact]]></title><description><![CDATA[In this current series on Dynamics 365 Contact Centre, we have explored everything from Contact Centre licensing, deployment methods, the...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-the-real-impact</link><guid isPermaLink="false">688767416ab2534c7b0aaf17</guid><pubDate>Mon, 28 Jul 2025 14:33:27 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_56706ad501cb45a3aaaf96a69eb0aa6d~mv2.png/v1/fit/w_1000,h_745,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Agent Experience]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-agent-experience</link><guid isPermaLink="false">683716779932f8646b4a9e89</guid><pubDate>Tue, 01 Jul 2025 14:09:23 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_56706ad501cb45a3aaaf96a69eb0aa6d~mv2.png/v1/fit/w_1000,h_745,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Configuration]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-configuration</link><guid isPermaLink="false">6812964698ce178d40c2c552</guid><pubDate>Mon, 19 May 2025 10:12:38 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_deabe99a0523418684d60fde4e7e2198~mv2.png/v1/fit/w_974,h_844,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Licensing ]]></title><description><![CDATA[Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will be introducing all its features and...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre-licensing</link><guid isPermaLink="false">6807573d50132b0be238cf2a</guid><pubDate>Fri, 25 Apr 2025 11:50:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_249171f5f4634be4bcdd1a4947838330~mv2.png/v1/fit/w_1000,h_656,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dynamics 365 Contact Centre]]></title><description><![CDATA[Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dynamics-365-contact-centre</link><guid isPermaLink="false">67d9733c9d36c91195cc49e9</guid><pubDate>Wed, 16 Apr 2025 13:19:04 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_e96162a8ce604db9870a5cc22fe41b0b~mv2.png/v1/fit/w_1000,h_869,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Customer Insights Journeys]]></title><description><![CDATA[Next, in my blog series, I visit all of the new features and functionality that we can expect to see in Release Wave 1 of 2025 for...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-for-2025-dynamics-365-customer-insights-jour</link><guid isPermaLink="false">670e3fcb084fd95ccbd3e90e</guid><pubDate>Mon, 31 Mar 2025 08:56:38 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_8900e69b77684a069c83a403d24d1a82~mv2.png/v1/fit/w_780,h_440,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service]]></title><description><![CDATA[Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-2025-dynamics-365-field-service</link><guid isPermaLink="false">670e3f673dbcc14e56201279</guid><pubDate>Mon, 17 Mar 2025 12:57:17 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_4f66c6eb40bb46a8b688d2f96e63166c~mv2.png/v1/fit/w_720,h_416,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service]]></title><description><![CDATA[Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-2025-dynamics-365-customer-service</link><guid isPermaLink="false">670e40f4f001a481a007fe18</guid><pubDate>Thu, 27 Feb 2025 08:56:09 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_711350f804974ee9820e6045d84f1e24~mv2.png/v1/fit/w_768,h_718,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Sales]]></title><description><![CDATA[Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-release-wave-1-for-2025-dynamics-365-sales</link><guid isPermaLink="false">670e415c3dbcc14e56201805</guid><pubDate>Tue, 18 Feb 2025 10:22:34 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_2a84c2c8049d4e90bd681d13337f81e5~mv2.png/v1/fit/w_1000,h_832,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Platform... Power Platform Assessment]]></title><description><![CDATA[Next in my blog series is the walkthrough of a tool that I've been using a lot with clients recently.  The tool is question is the Power...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-platform-power-platform-assessment</link><guid isPermaLink="false">6723d01efc05f44d5c15b6e8</guid><pubDate>Tue, 14 Jan 2025 15:09:47 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_a0209fec6ce6474db31e962a6d4b3e2e~mv2.png/v1/fit/w_1000,h_838,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Dynamics 365... Dataverse]]></title><description><![CDATA[Next in my blog series on the release wave updates for 2024 is a walkthrough of a features and updates which appears in the general...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-dynamics-365-dataverse-1</link><guid isPermaLink="false">670e3e5e3dbcc14e56200f83</guid><pubDate>Mon, 16 Dec 2024 14:42:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_692cc5dad1724600836ba57495149bd9~mv2.png/v1/fit/w_674,h_551,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Platform Release Wave 2 for 2024...  Copilot Studio]]></title><description><![CDATA[Today, I am going over the features and functionality that will be released for Copilot Studio between October 2024 and March 2025....]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-platform-release-wave-2-for-2024-copilot-studio</link><guid isPermaLink="false">670e3de2f001a481a007f576</guid><pubDate>Mon, 02 Dec 2024 10:17:01 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_109b9000ecbc4467b32e7371650e2bc1~mv2.png/v1/fit/w_684,h_466,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item><item><title><![CDATA[We need to talk about... Power Platform Release Wave 2 for 2024...  Power Pages]]></title><description><![CDATA[Today I am taking you through the features and functionality we can expect to see released between October 2024 and March 2025 for Power...]]></description><link>https://www.d365ni.co.uk/post/we-need-to-talk-about-power-platform-release-wave-2-for-2024-power-pages</link><guid isPermaLink="false">670e3e811f9099b8a37a92d5</guid><pubDate>Wed, 20 Nov 2024 09:30:37 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/37d52e_178d64bcf40d451298924a57ddd6b74f~mv2.png/v1/fit/w_864,h_292,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Graeme Donnell</dc:creator></item></channel></rss>