Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026, Dynamics 365 Customer Service is next. I will take a look at what's actually involved in this release for our Customer Service implementations. This wave is about giving the people managing and delivering that service better tools to do it: smarter quality control, safer AI deployment, more proactive insight into how customers are feeling, and forecasting that actually works. Case Management Agent If...

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 1 for 2026. If you've been following my blog, you'll know this is something of a tradition. Every time Microsoft drops a new Release Wave for Dynamics 365 Sales, I take a look at some of the key features we can expect to see. First up in the series is Dynamics 365 Sales and part of the release wave 1 for 2026 Microsoft has once again doubled down on AI, but unlike other release waves, this is...

If you’re like me, keeping up with the latest updates in Dynamics 365 can feel like a full-time job. Microsoft rolls out new features and improvements in what they call "release waves" which is a structured way to deliver enhancements twice a year. These waves bring new features and functionality to optimise your workflows, improve user experience, and unlock new capabilities. But how do you stay ahead and make the most of these updates? Understanding Dynamics Release Wave Insights Every six...