In my next blog post, I will launch a series on the changes we can expect in Release Wave 2 for 2025 . With Release Wave 2 for 2025, Customer Insights Journeys is getting a fresh round of AI-driven upgrades that will make marketers' lives easier, faster, and a lot more connected. Exciting New Features in Release Wave 2 With this release, Microsoft continues to bridge the gap between marketers and Copilot. This wave of releases provides a wide range of human-assisted AI components. These...

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Field Service introduces a whole series of new AI-driven enhancements and tools designed to help workers and engineers work better together. The upcoming Dynamics 365 Field Service 2025 Release Wave 2 is very much about easing the strain, smoothing out the friction between customer service and field engineers, and giving frontline...

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines the new features and functionality we can expect to see within Dynamics 365 Customer Service. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Customer Service introduces a whole series of new AI-driven enhancements and tools designed to help agents work smarter, resolve cases faster, and deliver more personalised customer experiences. Administrator...