Blog | D365Ni

May 5, 20223 min read

We need to talk about......D365 Customer Service......Voice Channels

Today in my blog series I am revisiting a topic I wrote about some time in D365 Customer Service Omnichannel. The topic in question is...

120 views0 comments

Apr 29, 20223 min read

We need to talk about......D365 Customer Service......Swarm using Teams

Today I am talking about yet another new feature coming to D365 Customer Service. The feature itself is called "Swarm using Teams" and...

236 views0 comments

Apr 21, 20222 min read

We need to talk about......D365 Sales......Enhanced Mobile Experience

The new enhanced mobile experience is aimed specifically at the on-the-go Sales Users. This enhancement will allow sales agents to...

29 views0 comments

Apr 4, 20223 min read

We need to talk about......D365 Sales.....New Lead Duplicate Detection

Next in my blog series, I am talking about another D365 Sales feature that arose during a client conversation last week. That feature is...

36 views0 comments

Mar 30, 20222 min read

We need to talk about......Canvas Apps......Power Automate Panes

Today I am talking about a new feature released back in January of this year, and that feature is Power Automate Panes. Model Driven Apps...

71 views0 comments

Mar 28, 20223 min read

We need to talk about......D365 Sales......The Sales Accelerator

The Sales Accelerator is part of Dynamics 365 Sales first party app and requires a Sales Insights add-on license on top of your Dynamics...

56 views0 comments

Mar 24, 20223 min read

We need to talk about......Microsoft Catalyst

Next in my blog series I am taking a quick break from the technical and application aspects of my blog and today I am talking about...

98 views0 comments

Mar 20, 20223 min read

We need to talk about......D365 Customer Service......Customer Service Insights

Next in my blog series and continuing some of the recent work I have done with D365 Customer Service, I wanted to talk about D365...

134 views0 comments