Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...

Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will be introducing all its features and...

Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...

Next, in my blog series, I visit all of the new features and functionality that we can expect to see in Release Wave 1 of 2025 for...

Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Next in my blog series is the walkthrough of a tool that I've been using a lot with clients recently. The tool is question is the Power...