Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025 and today’s article outlines the new features and functionality we can expect to see within Dynamics 365 Customer Service. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Customer Service introduces a whole series of new AI-driven enhancements and tools designed to help agents work smarter, resolve cases faster, and deliver more personalised customer experiences. Ad

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 2 for 2025. Microsoft’s 2025 Release Wave 2 for Dynamics 365 Sales introduces a whole series of new AI-driven enhancements and tools designed to help sellers work smarter, close deals faster, and deliver more personalised customer experiences. Copilot and AI Innovation Users will soon be able to navigate their sales data with ease and by using natural language through the re-im

Next in my blog, I am going to cover a topic that has come up several times in recent conversations with clients.....Microsoft Licensing! particularly Power Platform licensing of tools like Power Apps, Power Automate and Power Pages. Demystifying Power Automate Licensing Power Automate is one of Microsoft’s most powerful tools for transforming data, automating processes, and digitising apps. It allows us to create custom applications quickly without the need for heavy coding