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We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Licensing
Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will be introducing all its features and...

Graeme Donnell
10 hours ago4 min read
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We need to talk about... Dynamics 365... Dynamics 365 Contact Centre
Today I launch a new series of blog posts, introducing all the features and functionality within Microsoft Dynamics 365 Contact Centre. ...

Graeme Donnell
Apr 163 min read
22 views
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We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Customer Insights Journeys
Next, in my blog series, I visit all of the new features and functionality that we can expect to see in Release Wave 1 of 2025 for...

Graeme Donnell
Mar 313 min read
16 views
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We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Field Service
Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Graeme Donnell
Mar 172 min read
13 views
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We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service
Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

Graeme Donnell
Feb 274 min read
7 views
0 comments


We need to talk about... Dynamics 365 Release Wave 1 for 2025... Dynamics 365 Sales
Next, in my blog series, I discuss the updates we can expect for Sales, Marketing, Customer Service, and Field Service. In today's post,...

Graeme Donnell
Feb 183 min read
22 views
0 comments


We need to talk about... Power Platform... Power Platform Assessment
Next in my blog series is the walkthrough of a tool that I've been using a lot with clients recently. The tool is question is the Power...

Graeme Donnell
Jan 142 min read
39 views
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We need to talk about... Dynamics 365... Dataverse
Next in my blog series on the release wave updates for 2024 is a walkthrough of a features and updates which appears in the general...

Graeme Donnell
Dec 16, 20244 min read
26 views
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