We need to talk about......D365 Customer Service......OmniChannel for Customer Service
Next in my blog series, I wanted to continue some of the recent work I have been doing within D365 for Customer Service. In particular,...
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Graeme Donnell
Mar 7, 20222 min read
We need to talk about......D365 for Customer Service......Customer Service Admin Center App
Today I wanted to talk about a feature that is currently in preview, but will start finding it way onto D365 Customer Service deployments...
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Graeme Donnell
Mar 1, 20222 min read
We need to talk about......D365 Sales......Microsoft Teams Conversation Intelligence
Using Microsoft Teams Conversation Intelligence allows Sales teams to use the Microsoft Teams as their voice platform and then analyse...
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Graeme Donnell
Feb 22, 20222 min read
We need to talk about......D365 Forms.....Embedded Record Editor.
Today I want to talk about an interesting piece of functionality added as part of the recent Release Wave 1 of 2022 changes that...
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Graeme Donnell
Feb 21, 20223 min read
We need to talk about......D365 Release Wave 1 2022......D365 for Marketing Updates
Next in my blog series on Release Wave 1 updates for 2022 is D365 for Marketing Updates. The Microsoft Power Platform release plan for...
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Graeme Donnell
Feb 15, 20222 min read
We need to talk about......D365 Release Wave 1 2022......D365 for Customer Service Updates
Next in my blog series on Release Wave 1 updates for 2022 is D365 for Customer Service Updates. The Microsoft Power Platform release plan...
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Graeme Donnell
Feb 10, 20222 min read
We need to talk about......D365 Release Wave 1 2022......D365 for Sales Updates
Next in my blog series on Release Wave 2 updates for 2021 is D365 for Sales Updates. The Microsoft Power Platform release plan for the...
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Graeme Donnell
Feb 7, 20223 min read
We need to talk about......D365 Release Wave 1 2022......General Updates
Kicking off my next blog series this week and it will focus on the new features and functionality currently being released as part of...
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